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Souqna uses strikes to keep the marketplace trustworthy. Check yours under Account standing in the seller workspace, which shows active strikes, total strikes, pending appeals and whether you can sell.

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What causes a strike

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What strikes do

Only active strikes from the last 365 days count. While restricted, you can’t create, publish or duplicate listings.

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Appeal a strike

1

Open Account standing

Find the strike under Your Strikes.
2

Click Appeal

Explain why the strike is wrong in Appeal Reason. Include order numbers and facts.
3

Submit

Click Submit Appeal. The strike shows Appealed while the team reviews it.
If the appeal is approved, the strike is removed and any restriction is recalculated. If it’s rejected, the strike becomes active again. You can appeal each strike once.

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Avoid strikes

  • Describe items honestly and photograph every flaw.
  • Ship on time and pack items securely.
  • Answer buyer questions before they bid.
  • Make sure your seller application matches your ID exactly.