Getting started
Who can sell on Souqna?
Who can sell on Souqna?
Anyone 18 or older who passes identity verification with Didit and is approved by the Souqna team. See Become a seller.
How long does approval take?
How long does approval take?
Usually within 24 hours. You get an email when the team decides.
My application was rejected. What now?
My application was rejected. What now?
Read the feedback, fix the issue, wait 24 hours and click Apply Again. You get 3 applications in total, and each rejection adds a strike.
Why is my seller workspace locked?
Why is my seller workspace locked?
Your identity verification expired or the team asked you to verify again. Go to Account settings → Seller verification and complete it.
Listings
What can I sell?
What can I sell?
Fashion in four categories: Clothing, Bags, Accessories and Shoes.
How many photos can I add?
How many photos can I add?
1 to 10 per listing. JPEG, PNG, WebP, HEIC or HEIF. Large photos are compressed automatically.
Does the team approve my listing first?
Does the team approve my listing first?
No. Your listing goes live as soon as you click Publish listing.
How long does a listing run?
How long does a listing run?
You pick the end date. It defaults to 7 days.
Can I edit or remove a listing?
Can I edit or remove a listing?
You can edit any listing that isn’t sold or removed. You can’t remove a listing with active bids; use End Auction Now or accept a bid instead.
My auction ended without a sale. What can I do?
My auction ended without a sale. What can I do?
Click Relist as draft on the Listings page, adjust the price or reserve, and publish again.
Can I run discounts or coupons?
Can I run discounts or coupons?
Not at the moment. Promotions and coupons are switched off.
Fees and payouts
What does Souqna charge sellers?
What does Souqna charge sellers?
Nothing on regular listings. Listings that offer item verification pay a 12.5% commission. See Earnings and fees.
When do I get paid?
When do I get paid?
Earnings are recorded after the buyer receives the item. The Souqna team pays you outside the app and records each payment as a settlement. Contact support about timing and method.
Do I collect cash from the buyer?
Do I collect cash from the buyer?
No. The Wakilni courier collects payment from the buyer on delivery.
Shipping
How do I ship an order?
How do I ship an order?
Open the order, fill in the Wakilni pickup details, click Activate Wakilni shipment, print the label and hand the parcel to the courier. See Ship orders.
Why is my parcel going to a warehouse?
Why is my parcel going to a warehouse?
The buyer added verification or cleaning. The team checks the item before it goes on to the buyer.
How fast do I need to ship?
How fast do I need to ship?
Ship within the dispatch schedule you set in Selling availability. Your Overview warns you when a dispatch estimate is close or has passed.
Can I cancel an order?
Can I cancel an order?
Only buyers can cancel. If you can’t fulfil an order, contact support.
I'm going on holiday.
I'm going on holiday.
Pause selling from Selling availability. Remember to resume when you’re back; it doesn’t restart on its own.
Strikes
How do strikes work?
How do strikes work?
You get a strike for a lost dispute, a rejected seller application, or an admin action. At 3 active strikes you get a 48-hour cooldown, at 4 your selling is suspended, and at 5 your account is banned. Strikes count for 365 days. See Account standing.
Can I appeal a strike?
Can I appeal a strike?
Yes, once per strike, from Account standing.