# Souqna Help Center

- [Souqna Help Center: guides for buyers and sellers](https://wiki.souqnaleb.com/index.md): Souqna is Lebanon's marketplace for authenticated fashion, delivered by Wakilni with payment on delivery. Find guides and answers for buying and selling.
- [Sign up and find items on Souqna](https://wiki.souqnaleb.com/buyers/find-items.md): Create your Souqna account, pick a username, then search, filter and save fashion listings with the watchlist, saved searches and price alerts.
- [Buy now, bid in auctions and use your cart](https://wiki.souqnaleb.com/buyers/buy-and-bid.md): How to buy a Souqna item at its fixed price, place bids and auto-bids in auctions, retract a bid, and combine items from one seller in your cart.
- [Check out and pay on delivery with Wakilni](https://wiki.souqnaleb.com/buyers/checkout.md): Complete a Souqna checkout: understand each fee, add your delivery address and map pin, add optional item verification, and pay cash or card on delivery.
- [Track orders, confirm delivery and get help](https://wiki.souqnaleb.com/buyers/orders.md): Follow your Souqna order from checkout to delivery, confirm receipt, cancel an order, report a problem, leave a review and contact support.
- [Become a verified seller on Souqna](https://wiki.souqnaleb.com/sellers/become-a-seller.md): Apply to sell on Souqna: fill in the seller application, verify your identity with Didit using your ID and a selfie, and get approved by the team.
- [Create a listing: photos, pricing and auction settings](https://wiki.souqnaleb.com/sellers/create-listing.md): Publish a Souqna listing in four steps: item details and photos, pricing as Buy Now or auction, delivery details, and a final review before it goes live.
- [Manage your listings, auctions and seller workspace](https://wiki.souqnaleb.com/sellers/manage-listings.md): Use the Souqna seller workspace to edit and relist items, end auctions or accept a bid, run bulk actions, pause selling, and set up your storefront.
- [Ship Souqna orders with Wakilni pickup](https://wiki.souqnaleb.com/sellers/ship-orders.md): Ship a sold item on Souqna: activate a Wakilni pickup from your order page, print the label, track delivery, and understand the warehouse route.
- [Seller earnings, commission and payouts](https://wiki.souqnaleb.com/sellers/earnings.md): See what Souqna charges sellers, when sale proceeds are recorded, how payouts are settled, and how to read and export your earnings statement.
- [Strikes, selling restrictions and appeals](https://wiki.souqnaleb.com/sellers/account-standing.md): How Souqna seller strikes work: what causes a strike, what happens at 3, 4 and 5 strikes, how long strikes count, and how to appeal one.
- [Buyer FAQ: payments, delivery, bids and returns](https://wiki.souqnaleb.com/faq/buyers.md): Short answers to common Souqna buyer questions about accounts, paying on delivery, fees, bidding, cancellations, returns, disputes and support.
- [Seller FAQ: verification, listings, shipping and payouts](https://wiki.souqnaleb.com/faq/sellers.md): Short answers to common Souqna seller questions about getting verified, listing rules, commission, shipping with Wakilni, payouts and strikes.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.